Refund policy

• We are happy to offer credit /gift vouchers valid for  1 year from date of issue. 
• As long as the piece of jewellery has not been worn, you have a legal right to cancel your order and receive a refund at any time before your order is delivered, and up to 30 days afterwards, beginning on the day you purchased your order.  
• You are responsible for paying for return shipping costs. We are unable to refund any customs charges or sales tax.  
• We do not accept exchanges or refunds on any  custom pieces.  
• We are not responsible for any damage or loss of items that occur in transit to us, we therefore advice fully insured return shipping.  
• You must ensure that you take reasonable care of the product(s) while they are in your possession. if you fail to comply with this obligation, we reserve the right to deduct the cost of any deterioration, up to the price(s) of the product(s), from the refund to which you are otherwise entitled.